Shipup - Notice history

This incident has been resolved.

All the emails are now sent normally.

The relevant dropped emails were resent yesterday at approximately 6:00 PM.

Thank you for your patience while we are working on this issue.

We identified the root cause of the issue affecting our reputation score on Orange/Wanadoo, and we fixed it. We also took care to prevent any recurring situation.

All of our email deliveries are now back on Sendgrid, and we reached usual delivery performance.

RECOVERY:

We are currently targeting the dropped emails to resend them if they are still relevant (for example, we will not resend a "Delivery started" email if the package has been received by the shopper). This work is excepted to be finished during the day.

No action is required from the Merchants.

We discovered the root cause of the issue.

We are still working on restoring our service level for sending emails to Orange/Wanadoo addresses.

We are switching back to Sendgrid. Email sending may be a bit delayed while we are recovering.

No action is needed on your side for recovery.

About emails that have not been sent during the incident:

• We will proceed to send back emails to your clients with the latest state of their order. They will not receive outdated information.

About reports:

• As some emails have been sent via another email service, status for some email notifications may not be accurate in your dashboards or Order Details page.

We are still investigating the issue, with Sendgrid and Orange in the loop.

Updates will be posted here as soon as we are moving forward.

This incident is now resolved.

The incident is fully resolved.