Shipup - Status Page

Experiencing partially degraded performance

DPD DE event fetching is down
  • Investigating
    Investigating

    Due to changes on the carrier's side, we can no longer fetch events and send notifications on DPD DE trackers.

Mondial Relay Pickup Point information is no longer updated
  • Identified
    Identified

    Since April 13 2pm, we fail to update Mondial Relay pickup point information (f.i. opening day & hours).

    As a result, the information shared in notifications and tracking pages may be outdated or missing.

    We are in contact with the carrier to fix the incident.

DPD France event fetching is down
  • Update
    Update

    The new integration is up and running since yesterday evening. Our effort is on contacting and migrating all impacted users.

  • Monitoring
    Monitoring

    We implemented a new, more stable integration in cooperation with the carrier.

    We started importing the first events this afternoon and are monitoring the situation.

    ⚠️ the new integration requires extra information from Shipup users. As such it is only operational for merchants who provided it for the moment.

  • Update
    Update

    We are continuing to work on a fix for this incident and moving forward with an alternative integration with the carrier.

    As part of that, we are actively reaching out to merchants to collect all the necessary information.

  • Identified
    Identified

    We identified a long term solution with the carrier and are in communication with them to identify a short-term mitigation in the meantime.

  • Investigating
    Investigating

    We currently cannot fetch any events from Carrier DPD France.

    We are in touch with the carrier and investigating the incident.

Instability on Mondial Relay Claims Management
  • Update
    Update

    We are continuing to work on a fix for this incident.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

    The impact is now updated to:

    • all Mondial Relay claims are out of sync since the beginning of the incident

    • Mondial Relay claim creation is down

  • Investigating
    Investigating

    We are seeing instability on the authentication process to Mondial Relay Claims.

    As a result, the majority of Mondial Relay claims are out of sync since 8:30am today.

    Mondial Relay Claim creation is also unstable.

    We are currently investigating this incident.

FTP integrations - Operational

100% - uptime
Notice history 90 days ago

Platform integrations - Operational

100% - uptime
Notice history 90 days ago

Claims - Operational

74% - uptime
Notice history 90 days ago

Reporting - Operational

100% - uptime
Notice history 90 days ago

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