Shipup - Status Page

The root cause of the incident has been identified.

We are in touch with Apple Support to solve the issue.

The new integration is up and running since yesterday evening. Our effort is on contacting and migrating all impacted users.

We implemented a new, more stable integration in cooperation with the carrier.

We started importing the first events this afternoon and are monitoring the situation.

⚠️ the new integration requires extra information from Shipup users. As such it is only operational for merchants who provided it for the moment.

We are continuing to work on a fix for this incident and moving forward with an alternative integration with the carrier.

As part of that, we are actively reaching out to merchants to collect all the necessary information.

We identified a long term solution with the carrier and are in communication with them to identify a short-term mitigation in the meantime.

We are continuing to work on a fix for this incident.

We are continuing to work on a fix for this incident.

The impact is now updated to:

• all Mondial Relay claims are out of sync since the beginning of the incident

• Mondial Relay claim creation is down