- IdentifiedUTCIdentifiedUTC
We are continuing to work on a fix for this incident.
As an extra mitigation, we encourage merchants whose Mondial Relay trackers are stuck to "Awaiting 1st event" to contact support@shipup.co to migrate to our webhook integration.
- InvestigatingUTCInvestigatingUTC
We are currently experiencing a partial outage on one of our Mondial Relay integrations. This impacts approximately half of our Mondial Relay trackers, for which we cannot fetch tracking events.
We are actively looking for a fix and will provide further updates as more information becomes available.
- UpdateUTCUpdateUTC
We are still working closely with the carrier to fix the situation for marketplaces and 3PL clients.
Other customers can resolve the incident by sending their DPD FR account(s) number(s) to support@shipup.co - UpdateUTCUpdateUTC
The new integration is up and running since yesterday evening. Our effort is on contacting and migrating all impacted users.
- MonitoringUTCMonitoringUTC
We implemented a new, more stable integration in cooperation with the carrier.
We started importing the first events this afternoon and are monitoring the situation.
⚠️ the new integration requires extra information from Shipup users. As such it is only operational for merchants who provided it for the moment.
- UpdateUTCUpdateUTC
We are continuing to work on a fix for this incident and moving forward with an alternative integration with the carrier.
As part of that, we are actively reaching out to merchants to collect all the necessary information.
- IdentifiedUTCIdentifiedUTC
We identified a long term solution with the carrier and are in communication with them to identify a short-term mitigation in the meantime.
- InvestigatingUTCInvestigatingUTC
We currently cannot fetch any events from Carrier DPD France.
We are in touch with the carrier and investigating the incident.
- PlannedJuly 31, 2026 at 7:35 AMUTCPlannedJuly 31, 2026 at 7:35 AMUTC
We want to make you aware that Monday 26 October 2026 at 06:00 UTC, we will add new IP addresses to our infrastructure to increase the scalability and reliability of our system.
The system will remain operational during this period.
Customers who use IP allowlisting must update their configuration to include the four new IP addresses listed below, while keeping the existing IP address already authorized. This is can be the case if you are using eCommerce integrations, webhooks or FTP authorizations.
Updated list of IP addresses to allow:
34.77.189.135 - ✅ existing IP, keep authorized
35.205.246.156 - 🚧 new IP to add
34.53.206.113 - 🚧 new IP to add
34.34.185.80 - 🚧 new IP to add
34.78.203.17 - 🚧 new IP to add
This update is typically handled by your technical or IT team on your firewalls, FTP/SFTP servers, or any system managing inbound access. If you shared Shipup IP to external partners (ex: carriers) in the past, they need to do the same operation on their system.
If the new IP addresses are not allowlisted before October 26, 2026, requests sent from our infrastructure may be rejected by your systems. This could interrupt data exchanges between our platforms, including order tracking, webhooks, file access, or similar flows.
No action is required if you do not use IP allowlisting.
Please complete this update before October 26, 2026. If you have any questions or need assistance, please contact support@shipup.co.
FTP integrations - Operational
FTP integrations
Platform integrations - Operational
Platform integrations
Claims - Operational
Claims
Reporting - Operational
Reporting