Shipup - Status Page

Carrier updates fetching experiencing partial outage

DPD DE event fetching is down
  • Identified
    Identified

    We are working closely with the carrier to implement a new integration method.

  • Investigating
    Investigating

    Due to changes on the carrier's side, we can no longer fetch events and send notifications on DPD DE trackers.

DPD France event fetching is down
  • Update
    Update

    We are still working closely with the carrier to fix the situation for marketplaces and 3PL clients.
    Other customers can resolve the incident by sending their DPD FR account(s) number(s) to support@shipup.co

  • Update
    Update

    The new integration is up and running since yesterday evening. Our effort is on contacting and migrating all impacted users.

  • Monitoring
    Monitoring

    We implemented a new, more stable integration in cooperation with the carrier.

    We started importing the first events this afternoon and are monitoring the situation.

    ⚠️ the new integration requires extra information from Shipup users. As such it is only operational for merchants who provided it for the moment.

  • Update
    Update

    We are continuing to work on a fix for this incident and moving forward with an alternative integration with the carrier.

    As part of that, we are actively reaching out to merchants to collect all the necessary information.

  • Identified
    Identified

    We identified a long term solution with the carrier and are in communication with them to identify a short-term mitigation in the meantime.

  • Investigating
    Investigating

    We currently cannot fetch any events from Carrier DPD France.

    We are in touch with the carrier and investigating the incident.

Instability on Mondial Relay Claims Management
  • Update
    Update

    We are continuing to work on a fix for this incident.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

    The impact is now updated to:

    • all Mondial Relay claims are out of sync since the beginning of the incident

    • Mondial Relay claim creation is down

  • Investigating
    Investigating

    We are seeing instability on the authentication process to Mondial Relay Claims.

    As a result, the majority of Mondial Relay claims are out of sync since 8:30am today.

    Mondial Relay Claim creation is also unstable.

    We are currently investigating this incident.

FTP integrations - Operational

100% - uptime
Notice history 90 days ago

Platform integrations - Operational

100% - uptime
Notice history 90 days ago

Claims - Operational

70% - uptime
Notice history 90 days ago

Reporting - Operational

100% - uptime
Notice history 90 days ago

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