Shipup - Status Page

Experiencing minor outage

Issues with fetching Canada Post package updates
  • Investigating
    UTC
    Investigating

    We are experiencing issues with fetching Canada Post package updates. This applies to all packages of all Canada Post clients.

Mondial Relay connexion is partially down
  • Identified
    UTC
    Identified

    We are continuing to work on a fix for this incident.

    As an extra mitigation, we encourage merchants whose Mondial Relay trackers are stuck to "Awaiting 1st event" to contact support@shipup.co to migrate to our webhook integration.

  • Investigating
    UTC
    Investigating

    We are currently experiencing a partial outage on one of our Mondial Relay integrations. This impacts approximately half of our Mondial Relay trackers, for which we cannot fetch tracking events.

    We are actively looking for a fix and will provide further updates as more information becomes available.

DPD DE event fetching is down
  • Identified
    UTC
    Identified

    We are working closely with the carrier to implement a new integration method.

  • Investigating
    UTC
    Investigating

    Due to changes on the carrier's side, we can no longer fetch events and send notifications on DPD DE trackers.

DPD France event fetching is down
  • Update
    UTC
    Update

    We are still working closely with the carrier to fix the situation for marketplaces and 3PL clients.
    Other customers can resolve the incident by sending their DPD FR account(s) number(s) to support@shipup.co

  • Update
    UTC
    Update

    The new integration is up and running since yesterday evening. Our effort is on contacting and migrating all impacted users.

  • Monitoring
    UTC
    Monitoring

    We implemented a new, more stable integration in cooperation with the carrier.

    We started importing the first events this afternoon and are monitoring the situation.

    ⚠️ the new integration requires extra information from Shipup users. As such it is only operational for merchants who provided it for the moment.

  • Update
    UTC
    Update

    We are continuing to work on a fix for this incident and moving forward with an alternative integration with the carrier.

    As part of that, we are actively reaching out to merchants to collect all the necessary information.

  • Identified
    UTC
    Identified

    We identified a long term solution with the carrier and are in communication with them to identify a short-term mitigation in the meantime.

  • Investigating
    UTC
    Investigating

    We currently cannot fetch any events from Carrier DPD France.

    We are in touch with the carrier and investigating the incident.

Instability on Mondial Relay Claims Management
  • Update
    UTC
    Update

    We are continuing to work on a fix for this incident.

  • Identified
    UTC
    Identified

    We are continuing to work on a fix for this incident.

    The impact is now updated to:

    • all Mondial Relay claims are out of sync since the beginning of the incident

    • Mondial Relay claim creation is down

  • Investigating
    UTC
    Investigating

    We are seeing instability on the authentication process to Mondial Relay Claims.

    As a result, the majority of Mondial Relay claims are out of sync since 8:30am today.

    Mondial Relay Claim creation is also unstable.

    We are currently investigating this incident.

New IPs for Shipup infrastructure
15 minutesScheduled for October 26, 2026 at 7:00 AM – 7:15 AMUTC
  • Planned
    July 31, 2026 at 7:35 AMUTC
    Planned
    July 31, 2026 at 7:35 AMUTC

    We want to make you aware that Monday 26 October 2026 at 06:00 UTC, we will add new IP addresses to our infrastructure to increase the scalability and reliability of our system.

    The system will remain operational during this period.

    Customers who use IP allowlisting must update their configuration to include the four new IP addresses listed below, while keeping the existing IP address already authorized. This is can be the case if you are using eCommerce integrations, webhooks or FTP authorizations.

    Updated list of IP addresses to allow:

    • 34.77.189.135 - ✅ existing IP, keep authorized

    • 35.205.246.156 - 🚧 new IP to add

    • 34.53.206.113 - 🚧 new IP to add

    • 34.34.185.80 - 🚧 new IP to add

    • 34.78.203.17 - 🚧 new IP to add

    This update is typically handled by your technical or IT team on your firewalls, FTP/SFTP servers, or any system managing inbound access. If you shared Shipup IP to external partners (ex: carriers) in the past, they need to do the same operation on their system.

    If the new IP addresses are not allowlisted before October 26, 2026, requests sent from our infrastructure may be rejected by your systems. This could interrupt data exchanges between our platforms, including order tracking, webhooks, file access, or similar flows.

    No action is required if you do not use IP allowlisting.

    Please complete this update before October 26, 2026. If you have any questions or need assistance, please contact support@shipup.co.

FTP integrations - Operational

100% - uptime
Notice history 90 days ago

Platform integrations - Operational

100% - uptime
Notice history 90 days ago

Claims - Operational

70% - uptime
Notice history 90 days ago

Reporting - Operational

100% - uptime
Notice history 90 days ago

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