Shipup - Emails not sent anymore – Incident details

Sendgrid emails do now go through. Emails that were held up during the outage will be sent automatically by Sendgrid.

Carrier notifications are still being exceptionally sent.

We are continuing to work on a fix for this incident.

The reason that led SendGrid to lock our account has been solved. We are now waiting for SendGrid to unlock our account to be back on normal.

To be noted: none of this incident has been caused by a security issue, but only by a false classification by a Spam listing organization.

We identified the reason SendGrid blocked our account, and this reason is being corrected.

We also requested the SendGrid Compliance Team to unlock our account; we are waiting for their answer.

Please note: all the Carrier Notifications are sent correctly and have not been disturbed.

During the incident, all the filtered Carrier Notifications are exceptionally sent, to make sure none of the Shoppers miss an important update about their packages.