Shipup - Notice history

Carrier updates fetching experiencing partial outage

FTP integrations - Operational

100% - uptime
Jan 2026 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2026
Feb 2026
Mar 2026

Platform integrations - Operational

100% - uptime
Jan 2026 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2026
Feb 2026
Mar 2026

Claims - Operational

85% - uptime
Jan 2026 · 100.0%Feb · 86.66%Mar · 70.00%

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Jan 2026
Feb 2026
Mar 2026

Reporting - Operational

100% - uptime
Jan 2026 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2026
Feb 2026
Mar 2026

Notice history

Mar 2026

USPS Integration maintenance
  • Completed
    April 07, 2026 at 7:00 AM
    Completed
    April 07, 2026 at 7:00 AM
    Maintenance has completed successfully
  • In progress
    March 31, 2026 at 7:00 AM
    In progress
    March 31, 2026 at 7:00 AM
    Maintenance is now in progress
  • Planned
    March 31, 2026 at 7:00 AM
    Planned
    March 31, 2026 at 7:00 AM

    As part of a planned migration and due to unannounced changes in USPS API pricing policy, we have placed our USPS integration into maintenance as of Tuesday, March 31, 2026 at 9:00 AM.

    The maintenance is expected to last until the end of the week. During that maintenance window we will:

    • migrate to new USPS APIs

    • collect all the necessary credentials from USPS users

    If you import USPS trackers in Shipup, please follow steps 1 to 3 described here and share your credentials to your representative.

    ⚠️ These credentials are highly sensitive and must be shared via a secure channel (for example, a temporary link from a password manager). Any credential sent directly via email will be considered compromised.

Feb 2026

app.shipup.co is not available
  • Resolved
    Resolved

    Everything is back to normal and the root cause was identified.
    We are sorry for the inconvenience and are implementing a solution so that it does not happen again.

  • Monitoring
    Monitoring

    A fix was implemented and it is now possible to login normally in the backoffice (app.shipup.co). We are monitoring the situation.

  • Identified
    Identified

    Our backoffice (app.shipup.co) is currently unavailable. All other services are working correctly.

  • Investigating
    Investigating
    We are currently investigating this incident.
AppleWallet issues
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    The root cause of the incident has been identified.

    We are in touch with Apple Support to solve the issue.

  • Update
    Update
    We are currently investigating this incident.
  • Investigating
    Investigating
    We are currently investigating this incident.
Scheduled maintenance of Shipup's merchant back-office
  • Completed
    February 20, 2026 at 8:00 PM
    Completed
    February 20, 2026 at 8:00 PM
    Maintenance has completed successfully
  • In progress
    February 20, 2026 at 7:00 PM
    In progress
    February 20, 2026 at 7:00 PM
    Maintenance is now in progress
  • Planned
    February 20, 2026 at 7:00 PM
    Planned
    February 20, 2026 at 7:00 PM

    We'll be performing scheduled maintenance on February 20th to improve the speed and reliability of Shipup's merchant Back-Office. This update will take place outside of regular business hours at 8PM UTC+1 for an estimated duration of 1 hour to minimize disruption.

    During this time, the Back-Office may be temporarily unavailable as we complete the upgrade. All other services will stay online. We expect everything to be back online shortly after the maintenance window.

    Thank you for your patience and understanding — these improvements will help us provide you with a faster and more stable experience.

    As always, if you have questions or issues, please contact us at support@shipup.co.
    Thanks, The Shipup team

DPD France event fetching is down
  • Update
    Update

    We are still working closely with the carrier to fix the situation for marketplaces and 3PL clients.
    Other customers can resolve the incident by sending their DPD FR account(s) number(s) to support@shipup.co

  • Update
    Update

    The new integration is up and running since yesterday evening. Our effort is on contacting and migrating all impacted users.

  • Monitoring
    Monitoring

    We implemented a new, more stable integration in cooperation with the carrier.

    We started importing the first events this afternoon and are monitoring the situation.

    ⚠️ the new integration requires extra information from Shipup users. As such it is only operational for merchants who provided it for the moment.

  • Update
    Update

    We are continuing to work on a fix for this incident and moving forward with an alternative integration with the carrier.

    As part of that, we are actively reaching out to merchants to collect all the necessary information.

  • Identified
    Identified

    We identified a long term solution with the carrier and are in communication with them to identify a short-term mitigation in the meantime.

  • Investigating
    Investigating

    We currently cannot fetch any events from Carrier DPD France.

    We are in touch with the carrier and investigating the incident.

Instability on Mondial Relay Claims Management
  • Update
    Update

    We are continuing to work on a fix for this incident.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

    The impact is now updated to:

    • all Mondial Relay claims are out of sync since the beginning of the incident

    • Mondial Relay claim creation is down

  • Investigating
    Investigating

    We are seeing instability on the authentication process to Mondial Relay Claims.

    As a result, the majority of Mondial Relay claims are out of sync since 8:30am today.

    Mondial Relay Claim creation is also unstable.

    We are currently investigating this incident.

Jan 2026

Scheduled Change: Zendesk Authentication Migration to OAuth
  • Completed
    January 31, 2026 at 9:00 AM
    Completed
    January 31, 2026 at 9:00 AM
    Maintenance has completed successfully
  • In progress
    January 31, 2026 at 8:00 AM
    In progress
    January 31, 2026 at 8:00 AM
    Maintenance is now in progress
  • Planned
    January 31, 2026 at 8:00 AM
    Planned
    January 31, 2026 at 8:00 AM

    Category: Maintenance / Security Compliance

    Impact: Action required

    Components: Shipup × Zendesk Support App, Shipup × Zendesk API Integration

    Summary

    Zendesk is deprecating legacy private key authentication for third-party integrations.

    To remain compliant and secure, both of Shipup’s integrations with Zendesk will transition to OAuth authentication in January.

    All existing Zendesk connections must be re-authenticated before January 31, 2026.

    Timeline

    Phase

    Date

    Details

    Release of OAuth flow

    Early January 2026

    New authentication method becomes available

    Deadline for merchants

    January 31, 2026

    Last day to re-authenticate integrations

    Deactivation

    February 1, 2026

    Legacy authentication fully disabled


    Impact

    • All merchants using a Zendesk integration are affected:

      • Shipup Support App

      • Shipup API Integration

    • Current connections will continue to operate until the deadline.

    • After February 1, any non-migrated connection will stop functioning, impacting:

      • The ability to create Zendesk tickets from Shipup

      • The ability to view Shipup tracking information within Zendesk


    Required action

    No action required yet.

    Starting in January:

    • Support App users: reinstall the app via the Zendesk Marketplace and authorize using OAuth.

    • API Integration users: re-connect via Shipup Back Office using the “Authenticate with Zendesk” button.

    You will only need to complete this once per integration.

    Next steps

    We will publish:

    • Step-by-step migration guide

    • Screenshots / flow details

    • Reminder notifications before deadline

    Another update will be posted here when the new OAuth connection is live.

    Notes

    • We are making this change in compliance with Zendesk security policies.

    • OAuth improves security and compliance across the integration layer.

Issue ingesting data from integrations and Whatsapp notifications
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We fixed the issue and are now synchronizing the data again

Issues with email delivering
  • Resolved
    Resolved

    This incident has been resolved.

    Our email delivery capacities have been restored, and all the emails waiting to be sent are being dispatched.

  • Identified
    Identified

    We are experiencing some delays with email delivery. The issue is already identified and fixed, we are waiting for a resolution from our Email Delivery service.

Issues with email delivery
  • Resolved
    Resolved

    This incident has been resolved
    - email sending capabilities are fully restored
    - all emails that failed to be sent are caught up on

  • Investigating
    Investigating

    We are investigating an issue with email delivery, resulting in email notifications not being sent.

Jan 2026 to Mar 2026

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