Shipup - Notice history

Experiencing minor outage

FTP integrations - Operational

100.0% uptime
Jun 2026 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2026
Jul 2026
Aug 2026

Platform integrations - Operational

99.97% uptime
Jun 2026 · 99.90%Jul · 100.0%Aug · 100.0%

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Jun 2026
Jul 2026
Aug 2026
92.10% uptime

Mondial Relay - Partial outage

51.57% uptime
Jun 2026 · 56.41%Jul · 50.00%Aug · 50.00%

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Jun 2026
Jul 2026
Aug 2026

DPD - Partial outage

85.00% uptime
Jun 2026 · 85.00%Jul · 85.00%Aug · 85.00%

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Jun 2026
Jul 2026
Aug 2026

Evri - Operational

100.0% uptime
Jun 2026 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2026
Jul 2026
Aug 2026

Royal Mail - Operational

100.0% uptime
Jun 2026 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2026
Jul 2026
Aug 2026

InPost - Operational

100.0% uptime
Jun 2026 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2026
Jul 2026
Aug 2026

FedEx - Operational

100.0% uptime
Jun 2026 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2026
Jul 2026
Aug 2026

Yodel - Operational

100.0% uptime
Jun 2026 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2026
Jul 2026
Aug 2026

DPD Germany - Partial outage

70.00% uptime
Jun 2026 · 70.00%Jul · 70.00%Aug · 70.00%

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Jun 2026
Jul 2026
Aug 2026

Canada Post - Operational

27.51% uptime
Jun 2026 · 45.44%Jul · 20.00%Aug · 20.00%

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Jun 2026
Jul 2026
Aug 2026

DHL express - Operational

100.0% uptime
Jun 2026 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2026
Jul 2026
Aug 2026

Packeta - Operational

100.0% uptime
Jun 2026 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2026
Jul 2026
Aug 2026

DHL - Operational

100.0% uptime
Jun 2026 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2026
Jul 2026
Aug 2026

Colissimo - Operational

100.0% uptime
Jun 2026 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2026
Jul 2026
Aug 2026

Correos - Operational

100.0% uptime
Jun 2026 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2026
Jul 2026
Aug 2026

Poste Italiane - Operational

100.0% uptime
Jun 2026 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2026
Jul 2026
Aug 2026

DPD NL - Operational

100.0% uptime
Jun 2026 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2026
Jul 2026
Aug 2026

APG - Operational

100.0% uptime
Jun 2026 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2026
Jul 2026
Aug 2026

UPS - Operational

100.0% uptime
Jun 2026 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2026
Jul 2026
Aug 2026

Chronopost - Operational

100.0% uptime
Jun 2026 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2026
Jul 2026
Aug 2026

Geodis - Operational

100.0% uptime
Jun 2026 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2026
Jul 2026
Aug 2026

Others - Operational

99.99% uptime
Jun 2026 · 99.96%Jul · 100.0%Aug · 100.0%

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Jun 2026
Jul 2026
Aug 2026

Claims - Operational

70.00% uptime
Jun 2026 · 70.00%Jul · 70.00%Aug · 70.00%

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Jun 2026
Jul 2026
Aug 2026

Reporting - Operational

100.0% uptime
Jun 2026 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2026
Jul 2026
Aug 2026

Notice history

View current status

Aug 2026

Emails sent by the Shipup.co domain considered as Spam
ResolvedPartial outage2 hours 47 minutes
  • ResolvedUTC

    This incident has been resolved.

    The emails that have not been sent are being resent.

  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • InvestigatingUTC
    We are currently investigating this incident.

Jul 2026

Back-Office is not loading properly
ResolvedMajor outage1 hour 5 minutes
  • ResolvedUTC

    This incident has been resolved. The issue was with our connection to our database. Preventive actions will be taken to prevent this error from occurring again.

  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • IdentifiedUTC
    We are continuing to work on a fix for this incident.
  • InvestigatingUTC

    It is currently not possible to access the Shipup Back-Office. We are working on identifying the issue.

Order table filters issues
ResolvedDegraded performance98 hours
  • ResolvedUTC

    Data has been backfilled, and the process is working as expected

  • MonitoringUTC

    We implemented a fix and are backfilling the stale data going back to when the issue started. Recent data should be almost fully syncronised.

  • IdentifiedUTC

    Filters on the orders table data might return some out of date data, particularly in regards to the package status filter

Issues with Single Sign-On
ResolvedPartial outage4 hours 38 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • IdentifiedUTC

    We detected that logging in to our back-office using SSO is failing. We determined that our SSO provider is experiencing downtime which prevents SSO users from gaining access. Users whose sessions are still valid may be able to continue using the back-office and Browser Extension until their session expires. We are working with our SSO provider to solve this issue as soon as possible.

Austrian Post instabilities
ResolvedPartial outage93 hours 23 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    We implemented a fix and started fetching events again since 11:30am. We are currently monitoring the result.

  • UpdateUTC

    After further investigation, <10% of Austrian Post packages are impacted. We continue to properly fetch events for the majority of trackers.

  • InvestigatingUTC

    Our Austrian Post integration is currently unstable. We no longer fetch events for this carrier. Investigation is in progress.

Jun 2026

We're unable to subscribe to new USPS webhooks
ResolvedPartial outage72 hours 5 minutes
  • ResolvedUTC

    This incident has been resolved. We're back at receiving 100% of the USPS events.

  • MonitoringUTC

    We are able to subscribe to USPS webhooks again. We'll keep monitoring and post another update once we are fully recovered

  • InvestigatingUTC

    Since last Thursday, we have been unable to subscribe to new USPS webhooks. This means we are not able to receive updates on trackers that were created after this date. Trackers that were created before are still receiving updates normally.

Issues with fetching Canada Post package updates
ResolvedPartial outage2215 hours
  • ResolvedUTC

    A fix has been implemented, and Canada Post trackers are now correctly tracked again since September 10.
    At the time of posting this update (September 18), we've confirmed that the situation seems stable.

  • InvestigatingUTC

    We are experiencing issues with fetching Canada Post package updates. This applies to all packages of all Canada Post clients.

Mondial Relay connexion is partially down
IdentifiedPartial outage
  • IdentifiedUTC

    We are continuing to work on a fix for this incident.

    As an extra mitigation, we encourage merchants whose Mondial Relay trackers are stuck to "Awaiting 1st event" to contact support@shipup.co to migrate to our webhook integration.

  • InvestigatingUTC

    We are currently experiencing a partial outage on one of our Mondial Relay integrations. This impacts approximately half of our Mondial Relay trackers, for which we cannot fetch tracking events.

    We are actively looking for a fix and will provide further updates as more information becomes available.

Interruption of imports of Shopify stores
ResolvedPartial outage2 hours 16 minutes
  • ResolvedUTC

    Shopify stated that the issue has been corrected on its side. We re-enabled the Shopify apps that have been disabled during the outage. The normal synchronization process will update the missing data in the next few hours.

  • MonitoringUTC

    We are still waiting for Shopify to resolve its issue.

  • IdentifiedUTC

    Shopify declared an important outage: https://www.shopifystatus.com/

    During this outage, the Shopify apps in Shipup may switch to Disabled. This measure prevents spamming the Shopify API with excessive calls while it tries to recover.

    As soon as Shopify is back online, we will re-enable the disabled apps. No data will be lost.

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