Shipup - Mondial Relay Pickup Point information is no longer updated – Incident details

Carrier updates fetching experiencing major outage

Mondial Relay Pickup Point information is no longer updated

Resolved
Degraded performance
Started 3 months agoLasted 28 days

Affected

Tracking updates

Degraded performance from 12:00 PM to 2:56 PM, Operational from 2:56 PM to 7:48 AM

Carrier updates fetching

Degraded performance from 12:00 PM to 2:56 PM, Operational from 2:56 PM to 7:48 AM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

    We started updating pickup point information again on 07/05 4pm UTC

  • Identified
    Identified

    Since April 13 2pm, we fail to update Mondial Relay pickup point information (f.i. opening day & hours).

    As a result, the information shared in notifications and tracking pages may be outdated or missing.

    We are in contact with the carrier to fix the incident.