Shipup - Back-Office is not loading properly – Incident details

Experiencing minor outage

Show current status

Back-Office is not loading properly

ResolvedMajor outage1 hour 5 minutes

Affected

Web clients

Major outage from 12:39 PM to 1:04 PM, Degraded performance from 1:04 PM to 1:45 PM

Retailer Back-Office

Major outage from 12:39 PM to 1:04 PM, Degraded performance from 1:04 PM to 1:45 PM

  • ResolvedUTC

    This incident has been resolved. The issue was with our connection to our database. Preventive actions will be taken to prevent this error from occurring again.

  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • IdentifiedUTC
    We are continuing to work on a fix for this incident.
  • InvestigatingUTC

    It is currently not possible to access the Shipup Back-Office. We are working on identifying the issue.