Shipup - Order table filters issues – Incident details

Retailer Back-Office experiencing degraded performance

Order table filters issues

Monitoring
Degraded performance
Started 4 days ago

Affected

Web clients

Degraded performance from 2:00 PM to 12:00 AM

Retailer Back-Office

Degraded performance from 2:00 PM to 12:00 AM

Updates
  • Monitoring
    UTC
    Monitoring

    We implemented a fix and are backfilling the stale data going back to when the issue started. Recent data should be almost fully syncronised.

  • Identified
    UTC
    Identified

    Filters on the orders table data might return some out of date data, particularly in regards to the package status filter