Shipup - Notice history

All systems operational

Reporting - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 99.96%

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Apr 2025
May 2025
Jun 2025

Notice history

Jun 2025

Email delivery affected for Orange/Wanadoo addresses
  • Resolved
    Resolved

    This incident has been resolved.

    All the emails are now sent normally.

    The relevant dropped emails were resent yesterday at approximately 6:00 PM.

  • Monitoring
    Monitoring

    Thank you for your patience while we are working on this issue.

    We identified the root cause of the issue affecting our reputation score on Orange/Wanadoo, and we fixed it. We also took care to prevent any recurring situation.

    All of our email deliveries are now back on Sendgrid, and we reached usual delivery performance.

    RECOVERY:

    We are currently targeting the dropped emails to resend them if they are still relevant (for example, we will not resend a "Delivery started" email if the package has been received by the shopper). This work is excepted to be finished during the day.

    No action is required from the Merchants.

  • Update
    Update

    We discovered the root cause of the issue.

    We are still working on restoring our service level for sending emails to Orange/Wanadoo addresses.

    We are switching back to Sendgrid. Email sending may be a bit delayed while we are recovering.

    No action is needed on your side for recovery.

    About emails that have not been sent during the incident:

    • We will proceed to send back emails to your clients with the latest state of their order. They will not receive outdated information.

    About reports:

    • As some emails have been sent via another email service, status for some email notifications may not be accurate in your dashboards or Order Details page.

  • Identified
    Identified
    We are still waiting for a response from Orange and Sendgrid. In the meantime, all Carrier Notification emails are sent to Orange email addresses through another email service, to make sure shoppers receive important information regarding their orders (presence in pickup points, action needed,...). All the other email notifications will not be sent to Orange email addresses. Note: as precised earlier, all the emails targeting other email providers (such as Gmail, Outlook, Free, etc.) are not impacted and are delivered as usual.
  • Update
    Update

    We are still investigating the issue, with Sendgrid and Orange in the loop.

    Updates will be posted here as soon as we are moving forward.

  • Investigating
    Investigating
    Starting 18/06, we monitored a lot of notification emails targeting Orange email addresses being blocked by Orange. Emails sent to other providers are not affected. We are currently investigating this issue.
app.shipup.co cannot be accessed
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    Users are experiencing issues accessing app.shipup.co. We are currently investigating this incident.

Package Report generation is failing to generate large reports
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    We are investigating an issue that prevents us from sending large Package Reports (instant and periodic).

May 2025

Issues processing webhook/ftp carrier events
  • Update
    Update

    This incident is now resolved.

  • Resolved
    Resolved

    Due to an outage of one of our internal services, we experienced issues processing webhook/ftp carrier events.

    • Requests from carriers to our webhook endpoints were dropped. If the carrier does not have a retry policy, these events would have been lost.

    • Events fetched from FTP carriers may have been imported later into Shipup.

Issues with data indexing
  • Resolved
    Resolved

    The incident is fully resolved.

  • Monitoring
    Monitoring

    We experienced issues with our document database, resulting in stale data possibly being displayed on the platform. We implemented a fix and are currently monitoring the result.

Apr 2025

We are experiencing Platform instabilities
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    The platform is recovering and we are monitoring the situation.

  • Identified
    Identified

    We are experiencing issues processing background jobs on the Shipup platform. This is impacting most of our functionality: carrier events fetching, order syncing, notifications sending and reporting.

Apr 2025 to Jun 2025

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