Shipup - Notice history

We've had a major issue as part of Zendesk's ongoing efforts to migrate from API Key usage to OAuth. On September 2nd, an incident caused us to lose all valid OAuth tokens. We will contact with necessary actions to restore the integration

It is currently not possible to access the Shipup Back-Office. We are working on identifying the issue.

Filters on the orders table data might return some out of date data, particularly in regards to the package status filter

We detected that logging in to our back-office using SSO is failing. We determined that our SSO provider is experiencing downtime which prevents SSO users from gaining access. Users whose sessions are still valid may be able to continue using the back-office and Browser Extension until their session expires. We are working with our SSO provider to solve this issue as soon as possible.

Our Austrian Post integration is currently unstable. We no longer fetch events for this carrier. Investigation is in progress.