Shipup - Notice history

Category: Maintenance / Security Compliance

Impact: Action required

Components: Shipup × Zendesk Support App, Shipup × Zendesk API Integration

Summary

Zendesk is deprecating legacy private key authentication for third-party integrations.

To remain compliant and secure, both of Shipup’s integrations with Zendesk will transition to OAuth authentication in January.

All existing Zendesk connections must be re-authenticated before January 31, 2026.

Timeline

Impact

• All merchants using a Zendesk integration are affected:

  • Shipup Support App

  • Shipup API Integration

• Current connections will continue to operate until the deadline.

• After February 1, any non-migrated connection will stop functioning, impacting:

  • The ability to create Zendesk tickets from Shipup

  • The ability to view Shipup tracking information within Zendesk

Required action

No action required yet.

Starting in January:

• Support App users: reinstall the app via the Zendesk Marketplace and authorize using OAuth.

• API Integration users: re-connect via Shipup Back Office using the “Authenticate with Zendesk” button.

You will only need to complete this once per integration.

Next steps

We will publish:

• Step-by-step migration guide

• Screenshots / flow details

• Reminder notifications before deadline

Another update will be posted here when the new OAuth connection is live.

Notes

• We are making this change in compliance with Zendesk security policies.

• OAuth improves security and compliance across the integration layer.