Emails - Operational
Emails
SMS - Operational
SMS
Whatsapp - Operational
Klavyio - Operational
Klavyio
Customer.IO - Operational
Customer.IO
Gorgias - Operational
Gorgias
Zendesk - Partial outage
Zendesk
Easiware - Operational
Easiware
FTP integrations - Operational
FTP integrations
Platform integrations - Operational
Platform integrations
Mondial Relay - Partial outage
Mondial Relay
DPD - Partial outage
DPD
Evri - Operational
Evri
Royal Mail - Operational
Royal Mail
InPost - Operational
InPost
FedEx - Operational
FedEx
Yodel - Operational
Yodel
DPD Germany - Partial outage
DPD Germany
Canada Post - Operational
Canada Post
DHL express - Operational
DHL express
Packeta - Operational
Packeta
DHL - Operational
DHL
Colissimo - Operational
Colissimo
Correos - Operational
Correos
Poste Italiane - Operational
Poste Italiane
DPD NL - Operational
DPD NL
APG - Operational
APG
UPS - Operational
UPS
Chronopost - Operational
Chronopost
Geodis - Operational
Geodis
Others - Operational
Others
Claims - Operational
Claims
Reporting - Operational
Reporting
Notice history
View current statusOct 2026
- Completed · October 26, 2026 at 7:15 AMUTCMaintenance has completed successfully
- In progress · October 26, 2026 at 7:00 AMUTCMaintenance is now in progress
- Planned · July 31, 2026 at 7:35 AMUTC
We want to make you aware that Monday 26 October 2026 at 06:00 UTC, we will add new IP addresses to our infrastructure to increase the scalability and reliability of our system.
The system will remain operational during this period.
Customers who use IP allowlisting must update their configuration to include the four new IP addresses listed below, while keeping the existing IP address already authorized. This is can be the case if you are using eCommerce integrations, webhooks or FTP authorizations.
Updated list of IP addresses to allow:
34.77.189.135 - ✅ existing IP, keep authorized
35.205.246.156 - 🚧 new IP to add
34.53.206.113 - 🚧 new IP to add
34.34.185.80 - 🚧 new IP to add
34.78.203.17 - 🚧 new IP to add
This update is typically handled by your technical or IT team on your firewalls, FTP/SFTP servers, or any system managing inbound access. If you shared Shipup IP to external partners (ex: carriers) in the past, they need to do the same operation on their system.
If the new IP addresses are not allowlisted before October 26, 2026, requests sent from our infrastructure may be rejected by your systems. This could interrupt data exchanges between our platforms, including order tracking, webhooks, file access, or similar flows.
No action is required if you do not use IP allowlisting.
Please complete this update before October 26, 2026. If you have any questions or need assistance, please contact support@shipup.co.