Shipup - Notice history

Shipup's merchant Back-Office experiencing partial outage

Reporting - Operational

99% - uptime
Sep 2025 · 100.0%Oct · 99.26%Nov · 98.99%

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Sep 2025
Oct 2025
Nov 2025

Notice history

Nov 2025

Issues with SSO connection
  • Update
    Update

    We are continuing to investigate these issues.

  • Investigating
    Investigating

    We are investigating reports from customers signaling issues connecting with SSO to the Shipup backoffice.

Oct 2025

Connection with Colissimo is down
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.
Tracking Page CTR (Click Through Rate) metric invalid in Marketing Dashboard
  • Resolved
    Resolved

    This incident has been resolved and situation has returned to normal.

    Clicks during the period of the incident can't be recovered. This means a gap will still be visible in the CTR chart in the Marketing Dashboard for the Tracking page.

  • Investigating
    Investigating

    The clicks reported in the Marketing Dashboard for the Tracking Page represent a very small portion of actual clicks during the period of this incident. General estimation is at 0.5% of real traffic. Only clicks on promo banners that are not FAQ/Customer service links were tracked during this period.

    Actual clicks by shoppers were not impacted. They could still access to their carrier links, FAQ/Customer service links, etc. Only the Analytics are impacted.

    Note that this will have also an impact on the Repurchase Rate reported from Shipup as clicks are one of the sources of repurchase.

Issues with Klaviyo notifications
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    The upstream Klaviyo outage is resolved and we are able to send notifications agin. We will keep monitoring.

  • Identified
    Identified

    We are seeing errors with Klaviyo notifications, linked to an outage from one of our upstream providers.


    We are currently unable to send any Klaviyo notifications.

    We are monitoring the situation.

Issues with Single-Sign-On (SSO)
  • Resolved
    Resolved

    This incident has been resolved, since our SSO provider WorkOS is now operational.

  • Identified
    Identified

    We have confirmed the issue to be linked with an outage from our upstream provider.

  • Investigating
    Investigating

    We are investigating errors when using Single-Sign-On to connect to the Shipup backoffice, correlated with an ongoing outage of our SSO provider, WorkOS.

Database maintenance
  • Completed
    October 05, 2025 at 8:32 AM
    Completed
    October 05, 2025 at 8:32 AM
    Maintenance has completed successfully.
  • In progress
    October 05, 2025 at 8:00 AM
    In progress
    October 05, 2025 at 8:00 AM
    Maintenance is now in progress
  • Planned
    October 05, 2025 at 8:00 AM
    Planned
    October 05, 2025 at 8:00 AM

    We will be performing a scheduled maintenance on our database on October 5th, 2025. This maintenance window will begin at 10:00 AM CEST and is expected to last approximately 6 hours.

    This maintenance has been scheduled during a window corresponding to reduced activity on our platform and its users.

    This maintenance will have the effect of increasing the performance of our application in order to offer a better service to our customers.

    All the following services will be impacted :

    - API:

    * POST Orders / Trackers

    * POST Delivery Date Estimation (Smart Delivery Estimates + ShipupETA library)

    * GET Orders / Trackers

    - Access to the Shipup back-office

    - Chrome extension - Webhooks

    - Retrieving of events from the carriers

    - Sending of notifications

    - Order-fetching integrations (Magento, Shopify, Prestashop)

    - Third-party integrations (Zendesk, Gorgias, Klaviyo)

    - Retrieving Feedback from customers

    - Package reports

    - Tracking page access by end users

    We appreciate your patience and your understanding.

    As always, if you have questions or issues, please contact us at support@shipup.co.

Sep 2025

Elevated latency for notifications
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    Notifications are taking longer than usual to be processed and sent to the customers

Notifications created but not sent
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We had an issue on Saturday 27th where notifications were created but not sent for a few hours.

Order ingestion is failing for API and Integration users
  • Resolved
    Resolved

    This incident has been resolved. If you notice any missing orders, please contact us via the support channel as soon as possible.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating
    We are currently investigating this incident.
We are unable to fetch updates from carrier GLS Spain
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating
    We are currently investigating this incident.
Updates from ParcelForce packages are not available
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating
    We are currently investigating this incident.

Sep 2025 to Nov 2025

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