Shipup - Notice history

All systems operational

FTP integrations - Operational

100% - uptime
Feb 2026 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2026
Mar 2026
Apr 2026

Platform integrations - Operational

100% - uptime
Feb 2026 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2026
Mar 2026
Apr 2026

Claims - Operational

76% - uptime
Feb 2026 · 86.66%Mar · 70.00%Apr · 73.80%

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Feb 2026
Mar 2026
Apr 2026

Reporting - Operational

100% - uptime
Feb 2026 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2026
Mar 2026
Apr 2026

Notice history

Apr 2026

Database maintenance
  • Completed
    April 12, 2026 at 12:00 PM
    Completed
    April 12, 2026 at 12:00 PM
    Maintenance has completed successfully
  • In progress
    April 12, 2026 at 8:00 AM
    In progress
    April 12, 2026 at 8:00 AM
    Maintenance is now in progress
  • Planned
    April 12, 2026 at 8:00 AM
    Planned
    April 12, 2026 at 8:00 AM

    We will be performing a scheduled maintenance on our database on April 12th, 2026. This maintenance window will begin at 10:00 AM and is expected to last approximately 2 hours.

    This maintenance has been scheduled during a window corresponding to reduced activity on our platform and its users.

    All the following services will be impacted :

    - API:

    * POST Orders / Trackers

    * POST Delivery Date Estimation (Smart Delivery Estimates + ShipupETA library)

    * GET Orders / Trackers

    - Access to the Shipup back-office

    - Chrome extension - Webhooks

    - Retrieving of events from the carriers

    - Sending of notifications

    - Order-fetching integrations (Magento, Shopify, Prestashop)

    - Third-party integrations (Zendesk, Gorgias, Klaviyo)

    - Retrieving Feedback from customers

    - Package reports

    - Tracking page access by end users

    We appreciate your patience and your understanding.

    As always, if you have questions or issues, please contact us at support@shipup.co.

Issue with authentication
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Some users are not able to log into our backoffice.

Error while fetching Orders list
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We are continuing to work on a fix for this incident.

    A transient error state affects our capacity to respond to some requests made to our API to fetch the list of Orders.

    The root cause has been identified, and we are working on a solution.

  • Investigating
    Investigating
    We are currently investigating this incident.

Mar 2026

USPS Integration maintenance
  • Completed
    April 07, 2026 at 7:00 AM
    Completed
    April 07, 2026 at 7:00 AM
    Maintenance has completed successfully
  • In progress
    March 31, 2026 at 7:00 AM
    In progress
    March 31, 2026 at 7:00 AM
    Maintenance is now in progress
  • Planned
    March 31, 2026 at 7:00 AM
    Planned
    March 31, 2026 at 7:00 AM

    As part of a planned migration and due to unannounced changes in USPS API pricing policy, we have placed our USPS integration into maintenance as of Tuesday, March 31, 2026 at 9:00 AM.

    The maintenance is expected to last until the end of the week. During that maintenance window we will:

    • migrate to new USPS APIs

    • collect all the necessary credentials from USPS users

    If you import USPS trackers in Shipup, please follow steps 1 to 3 described here and share your credentials to your representative.

    ⚠️ These credentials are highly sensitive and must be shared via a secure channel (for example, a temporary link from a password manager). Any credential sent directly via email will be considered compromised.

Feb 2026

app.shipup.co is not available
  • Resolved
    Resolved

    Everything is back to normal and the root cause was identified.
    We are sorry for the inconvenience and are implementing a solution so that it does not happen again.

  • Monitoring
    Monitoring

    A fix was implemented and it is now possible to login normally in the backoffice (app.shipup.co). We are monitoring the situation.

  • Identified
    Identified

    Our backoffice (app.shipup.co) is currently unavailable. All other services are working correctly.

  • Investigating
    Investigating
    We are currently investigating this incident.
AppleWallet issues
  • Identified
    Identified

    The root cause of the incident has been identified.

    We are in touch with Apple Support to solve the issue.

  • Update
    Update
    We are currently investigating this incident.
  • Investigating
    Investigating
    We are currently investigating this incident.
Scheduled maintenance of Shipup's merchant back-office
  • Completed
    February 20, 2026 at 8:00 PM
    Completed
    February 20, 2026 at 8:00 PM
    Maintenance has completed successfully
  • In progress
    February 20, 2026 at 7:00 PM
    In progress
    February 20, 2026 at 7:00 PM
    Maintenance is now in progress
  • Planned
    February 20, 2026 at 7:00 PM
    Planned
    February 20, 2026 at 7:00 PM

    We'll be performing scheduled maintenance on February 20th to improve the speed and reliability of Shipup's merchant Back-Office. This update will take place outside of regular business hours at 8PM UTC+1 for an estimated duration of 1 hour to minimize disruption.

    During this time, the Back-Office may be temporarily unavailable as we complete the upgrade. All other services will stay online. We expect everything to be back online shortly after the maintenance window.

    Thank you for your patience and understanding — these improvements will help us provide you with a faster and more stable experience.

    As always, if you have questions or issues, please contact us at support@shipup.co.
    Thanks, The Shipup team

DPD France event fetching is down
  • Update
    Update

    The new integration is up and running since yesterday evening. Our effort is on contacting and migrating all impacted users.

  • Monitoring
    Monitoring

    We implemented a new, more stable integration in cooperation with the carrier.

    We started importing the first events this afternoon and are monitoring the situation.

    ⚠️ the new integration requires extra information from Shipup users. As such it is only operational for merchants who provided it for the moment.

  • Update
    Update

    We are continuing to work on a fix for this incident and moving forward with an alternative integration with the carrier.

    As part of that, we are actively reaching out to merchants to collect all the necessary information.

  • Identified
    Identified

    We identified a long term solution with the carrier and are in communication with them to identify a short-term mitigation in the meantime.

  • Investigating
    Investigating

    We currently cannot fetch any events from Carrier DPD France.

    We are in touch with the carrier and investigating the incident.

Instability on Mondial Relay Claims Management
  • Update
    Update

    We are continuing to work on a fix for this incident.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

    The impact is now updated to:

    • all Mondial Relay claims are out of sync since the beginning of the incident

    • Mondial Relay claim creation is down

  • Investigating
    Investigating

    We are seeing instability on the authentication process to Mondial Relay Claims.

    As a result, the majority of Mondial Relay claims are out of sync since 8:30am today.

    Mondial Relay Claim creation is also unstable.

    We are currently investigating this incident.

Feb 2026 to Apr 2026

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