Shipup - Notice history

It is currently not possible to access the Shipup Back-Office. We are working on identifying the issue.

Filters on the orders table data might return some out of date data, particularly in regards to the package status filter

We detected that logging in to our back-office using SSO is failing. We determined that our SSO provider is experiencing downtime which prevents SSO users from gaining access. Users whose sessions are still valid may be able to continue using the back-office and Browser Extension until their session expires. We are working with our SSO provider to solve this issue as soon as possible.

Our Austrian Post integration is currently unstable. We no longer fetch events for this carrier. Investigation is in progress.

Since last Thursday, we have been unable to subscribe to new USPS webhooks. This means we are not able to receive updates on trackers that were created after this date. Trackers that were created before are still receiving updates normally.

We are experiencing issues with fetching Canada Post package updates. This applies to all packages of all Canada Post clients.