Shipup - Issues with Single Sign-On – Incident details

Experiencing minor outage

Show current status

Issues with Single Sign-On

ResolvedPartial outage4 hours 38 minutes

Affected

Web clients

Major outage from 8:34 AM to 1:12 PM

Retailer Back-Office

Major outage from 8:34 AM to 1:12 PM

Chrome extension

Major outage from 8:34 AM to 1:12 PM

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • IdentifiedUTC

    We detected that logging in to our back-office using SSO is failing. We determined that our SSO provider is experiencing downtime which prevents SSO users from gaining access. Users whose sessions are still valid may be able to continue using the back-office and Browser Extension until their session expires. We are working with our SSO provider to solve this issue as soon as possible.