Shipup - Notice history

System Under Maintenance

FTP integrations - Under maintenance

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024

Platform integrations - Under maintenance

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024

Claims - Under maintenance

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024

Reporting - Under maintenance

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024

Notice history

Dec 2024

Shipup Scheduled Maintenance - Database upgrade
  • Completed
    December 29, 2024 at 1:55 PM
    Completed
    December 29, 2024 at 1:55 PM

    The scheduled maintenance has been completed.

  • In progress
    December 29, 2024 at 1:01 PM
    In progress
    December 29, 2024 at 1:01 PM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    December 29, 2024 at 1:00 PM
    Update
    December 29, 2024 at 1:00 PM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    December 27, 2024 at 3:51 PM
    Planned
    December 27, 2024 at 3:51 PM

    Hello, We want to make you aware of a scheduled maintenance for approximately 15 minutes on Sunday 29/12/2024 at 14h00 CET. ----------------- This operation will impact those services that won't be available: - API: * POST Orders / Trackers * POST Delivery Date Estimation (Smart Delivery Estimates + ShipupETA library) - Access to the Shipup back-office - Chrome extension - Webhooks - Retrieving of events from the carriers - Sending of notifications - Order-fetching integrations (Magento, Shopify, Prestashop) - Third-party integrations (Zendesk, Gorgias, Klaviyo) - Retrieving Feedback from customers - Package reports -------------- These services will keep running as usual: - API: * GET Orders / Trackers - Tracking page access by end users ---------------------- We appreciate your patience and your understanding. As always, if you have questions or issues, please contact us at support@shipup.co . Thanks, The Shipup team

Elevated latency with Shipup application & API
  • Resolved
    Resolved

    All our services have returned to normal operation after various interventions from our teams.

  • Identified
    Identified

    We have reactivated the display of the user list and confirm that access to the application has been operational again since yesterday afternoon. During this period of heavy traffic, some slowdowns may still be observed intermittently. Our teams continue to work on optimizations to make the situation consistently smooth. We will keep you informed.

  • Update
    Update

    A first improvement was deployed in the afternoon and there should no longer be any access issues to the platform. However, we had to temporarily disable the display of the user list and you might still experience some slowness. We are currently working on displaying this user list again.

  • Investigating
    Investigating

    Since this morning, the application has been experiencing strong slowdowns, making navigation difficult and in some cases, access to the Shipup application impossible. Our team is currently investigating and we will keep you informed of any developments.

Nov 2024

No notices reported this month

Oct 2024

Instability on queries to logistics data
  • Resolved
    Resolved

    This incident has been resolved.

  • Update
    Update

    We are continuing to monitor for any further issues.

  • Monitoring
    Monitoring

    Data consistency is close to fully restored.

  • Investigating
    Investigating

    We are recovering from the incident.

  • Update
    Update

    On 2024-10-31, 14:00pm: we started recovering from the issue; the logistics & incidents dashboard are now stable, though they may be missing some recent data points as the issue keeps recovering.

  • Monitoring
    Monitoring

    On 2024-10-31, 04:47am: an issue occured causing instability in queries to logistics data, impacting stability of the logistics & incidents dashboard in the Shipup back-office.

Oct 2024 to Dec 2024

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