Shipup - Notice history

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Reporting - Operational

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Oct 2023
Nov 2023
Dec 2023

Notice history

Dec 2023

Event imports Incident identified
  • Resolved
    Resolved

    The incident is resolved. We will contact customers using SFTP order imports to communicate them dates of the incident. The files not uploaded during the incident will need to be re-uploaded in order to be integrated in Shipup.

  • Monitoring
    Monitoring

    The incident is almost finished. The SFTP server is available again for order import. We are still working on restoring the connection for carriers sending event via FTP. We will contact customers using SFTP order imports to communicate them dates of the incident. The files not uploaded during the incident will need to be re-uploaded in order to be integrated in Shipup. We are still working on re-uploading orders for CRM integration not imported this weekend.

  • Update
    Update

    The team deployed a fix to go back to normal on all non-FTP related order and event imports. The fix should be fully effective within the next 1-2 hours. We are working in parallel on synchronising the historical data that was missed during the downtime. Investigation is still ongoing on FTP-related imports.

  • Identified
    Identified

    Our technical team has identified the origin of an incident affecting event imports. We're currently working on implementing a fix.

Nov 2023

Shipup Scheduled Maintenance - Database upgrade
  • Completed
    November 19, 2023 at 9:48 PM
    Completed
    November 19, 2023 at 9:48 PM

    The scheduled maintenance has been completed.

  • In progress
    November 19, 2023 at 9:31 PM
    In progress
    November 19, 2023 at 9:31 PM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    November 19, 2023 at 8:30 PM
    Planned
    November 19, 2023 at 8:30 PM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    November 15, 2023 at 5:42 PM
    Planned
    November 15, 2023 at 5:42 PM

    Hello, We want to make you aware of a scheduled maintenance for approximately 15 minutes on Sunday 19/11/2023 at 21h30 UTC time. Even if the window is 15 minutes, the actual maintenance will probable be more around 5 minutes. We will be using this time to upgrade our database to a bigger instance. ----------------- This operation will impact those services that won't be available: - API: * GET Orders / Trackers * POST Orders / Trackers - Access to the Shipup back-office - Chrome extension - Retrieving Feedback from customers -------------- These services will keep running as usual: - API: * POST Delivery Date Estimation (Smart Delivery Estimates + ShipupETA library) - Tracking page access by end users -------------- These services will keep be paused during the maintenance and restart without impact after the maintenance: - Webhooks - Retrieving of events from the carriers - Sending of notifications - Order-fetching integrations (Magento, Shopify, Prestashop) - Third-party integrations (Zendesk, Gorgias, Klaviyo) ---------------------- We appreciate your patience and your understanding. As always, if you have questions or issues, please contact us at success@shipup.co. Thanks, The Shipup team

Oct 2023

No notices reported this month

Oct 2023 to Dec 2023

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