Shipup - Issues with data indexing – Incident details
All systems operational
Issues with data indexing
Resolved
Operational
Started about 1 month agoLasted about 2 hours
Affected
Web clients
Degraded performance from 2:00 PM to 3:50 PM
Shipup's merchant Back-Office
Degraded performance from 2:00 PM to 3:50 PM
Updates
Resolved
Resolved
The incident is fully resolved.
Monitoring
Monitoring
We experienced issues with our document database, resulting in stale data possibly being displayed on the platform. We implemented a fix and are currently monitoring the result.
