Shipup - Notice history

We'll be performing scheduled maintenance on February 20th to improve the speed and reliability of Shipup's merchant Back-Office. This update will take place outside of regular business hours at 8PM UTC+1 for an estimated duration of 1 hour to minimize disruption.

During this time, the Back-Office may be temporarily unavailable as we complete the upgrade. All other services will stay online. We expect everything to be back online shortly after the maintenance window.

Thank you for your patience and understanding — these improvements will help us provide you with a faster and more stable experience.

As always, if you have questions or issues, please contact us at support@shipup.co.
Thanks, The Shipup team

Category: Maintenance / Security Compliance

Impact: Action required

Components: Shipup × Zendesk Support App, Shipup × Zendesk API Integration

Summary

Zendesk is deprecating legacy private key authentication for third-party integrations.

To remain compliant and secure, both of Shipup’s integrations with Zendesk will transition to OAuth authentication in January.

All existing Zendesk connections must be re-authenticated before January 31, 2026.

Timeline

Impact

• All merchants using a Zendesk integration are affected:

  • Shipup Support App

  • Shipup API Integration

• Current connections will continue to operate until the deadline.

• After February 1, any non-migrated connection will stop functioning, impacting:

  • The ability to create Zendesk tickets from Shipup

  • The ability to view Shipup tracking information within Zendesk

Required action

No action required yet.

Starting in January:

• Support App users: reinstall the app via the Zendesk Marketplace and authorize using OAuth.

• API Integration users: re-connect via Shipup Back Office using the “Authenticate with Zendesk” button.

You will only need to complete this once per integration.

Next steps

We will publish:

• Step-by-step migration guide

• Screenshots / flow details

• Reminder notifications before deadline

Another update will be posted here when the new OAuth connection is live.

Notes

• We are making this change in compliance with Zendesk security policies.

• OAuth improves security and compliance across the integration layer.