We will be performing a scheduled maintenance on our database on October 5th, 2025. This maintenance window will begin at 10:00 AM CEST and is expected to last approximately 6 hours.
This maintenance has been scheduled during a window corresponding to reduced activity on our platform and its users.
This maintenance will have the effect of increasing the performance of our application in order to offer a better service to our customers.
All the following services will be impacted :
- API:
* POST Orders / Trackers
* POST Delivery Date Estimation (Smart Delivery Estimates + ShipupETA library)
* GET Orders / Trackers
- Access to the Shipup back-office
- Chrome extension - Webhooks
- Retrieving of events from the carriers
- Sending of notifications
- Order-fetching integrations (Magento, Shopify, Prestashop)
- Third-party integrations (Zendesk, Gorgias, Klaviyo)
- Retrieving Feedback from customers
- Package reports
- Tracking page access by end users
We appreciate your patience and your understanding.
As always, if you have questions or issues, please contact us at support@shipup.co.
