Shipup - Notice history

Experiencing minor outage

FTP integrations - Operational

100.0% uptime
Dec 2025 · 100.0%Jan 2026 · 100.0%Feb · 100.0%

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Dec 2025
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Platform integrations - Operational

100.0% uptime
Dec 2025 · 100.0%Jan 2026 · 100.0%Feb · 100.0%

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Dec 2025
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99.58% uptime

Mondial Relay - Partial outage

100.0% uptime
Dec 2025 · 100.0%Jan 2026 · 100.0%Feb · 100.0%

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Dec 2025
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DPD - Partial outage

91.19% uptime
Dec 2025 · 100.0%Jan 2026 · 100.0%Feb · 72.01%

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Evri - Operational

100.0% uptime
Dec 2025 · 100.0%Jan 2026 · 100.0%Feb · 100.0%

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Royal Mail - Operational

100.0% uptime
Dec 2025 · 100.0%Jan 2026 · 100.0%Feb · 100.0%

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InPost - Operational

100.0% uptime
Dec 2025 · 100.0%Jan 2026 · 100.0%Feb · 100.0%

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FedEx - Operational

100.0% uptime
Dec 2025 · 100.0%Jan 2026 · 100.0%Feb · 100.0%

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Yodel - Operational

100.0% uptime
Dec 2025 · 100.0%Jan 2026 · 100.0%Feb · 100.0%

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DPD Germany - Partial outage

100.0% uptime
Dec 2025 · 100.0%Jan 2026 · 100.0%Feb · 100.0%

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Canada Post - Operational

100.0% uptime
Dec 2025 · 100.0%Jan 2026 · 100.0%Feb · 100.0%

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DHL express - Operational

100.0% uptime
Dec 2025 · 100.0%Jan 2026 · 100.0%Feb · 100.0%

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Jan 2026
Feb 2026

Packeta - Operational

100.0% uptime
Dec 2025 · 100.0%Jan 2026 · 100.0%Feb · 100.0%

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Jan 2026
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DHL - Operational

100.0% uptime
Dec 2025 · 100.0%Jan 2026 · 100.0%Feb · 100.0%

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Jan 2026
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Colissimo - Operational

100.0% uptime
Dec 2025 · 100.0%Jan 2026 · 100.0%Feb · 100.0%

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Feb 2026

Correos - Operational

100.0% uptime
Dec 2025 · 100.0%Jan 2026 · 100.0%Feb · 100.0%

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Poste Italiane - Operational

100.0% uptime
Dec 2025 · 100.0%Jan 2026 · 100.0%Feb · 100.0%

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Jan 2026
Feb 2026

DPD NL - Operational

100.0% uptime
Dec 2025 · 100.0%Jan 2026 · 100.0%Feb · 100.0%

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Jan 2026
Feb 2026

APG - Operational

100.0% uptime
Dec 2025 · 100.0%Jan 2026 · 100.0%Feb · 100.0%

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UPS - Operational

100.0% uptime
Dec 2025 · 100.0%Jan 2026 · 100.0%Feb · 100.0%

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Feb 2026

Chronopost - Operational

100.0% uptime
Dec 2025 · 100.0%Jan 2026 · 100.0%Feb · 100.0%

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Dec 2025
Jan 2026
Feb 2026

Geodis - Operational

100.0% uptime
Dec 2025 · 100.0%Jan 2026 · 100.0%Feb · 100.0%

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Dec 2025
Jan 2026
Feb 2026

Others - Operational

100.0% uptime
Dec 2025 · 100.0%Jan 2026 · 100.0%Feb · 100.0%

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Dec 2025
Jan 2026
Feb 2026

Claims - Operational

95.80% uptime
Dec 2025 · 100.0%Jan 2026 · 100.0%Feb · 86.66%

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Dec 2025
Jan 2026
Feb 2026

Reporting - Operational

100.0% uptime
Dec 2025 · 100.0%Jan 2026 · 100.0%Feb · 100.0%

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Jan 2026
Feb 2026

Notice history

View current status

Feb 2026

app.shipup.co is not available
Resolved23 minutes
  • ResolvedUTC

    Everything is back to normal and the root cause was identified.
    We are sorry for the inconvenience and are implementing a solution so that it does not happen again.

  • MonitoringUTC

    A fix was implemented and it is now possible to login normally in the backoffice (app.shipup.co). We are monitoring the situation.

  • IdentifiedUTC

    Our backoffice (app.shipup.co) is currently unavailable. All other services are working correctly.

  • InvestigatingUTC
    We are currently investigating this incident.
AppleWallet issues
ResolvedMajor outage1557 hours 39 minutes
  • ResolvedUTC
    This incident has been resolved.
  • IdentifiedUTC

    The root cause of the incident has been identified.

    We are in touch with Apple Support to solve the issue.

  • UpdateUTC
    We are currently investigating this incident.
  • InvestigatingUTC
    We are currently investigating this incident.
FEB20
Scheduled maintenance of Shipup's merchant back-office
CompletedMaintenance1 hour
  • CompletedFebruary 20, 2026 at 8:00 PMUTC
    Maintenance has completed successfully
  • In progressFebruary 20, 2026 at 7:00 PMUTC
    Maintenance is now in progress
  • PlannedFebruary 20, 2026 at 7:00 PMUTC

    We'll be performing scheduled maintenance on February 20th to improve the speed and reliability of Shipup's merchant Back-Office. This update will take place outside of regular business hours at 8PM UTC+1 for an estimated duration of 1 hour to minimize disruption.

    During this time, the Back-Office may be temporarily unavailable as we complete the upgrade. All other services will stay online. We expect everything to be back online shortly after the maintenance window.

    Thank you for your patience and understanding — these improvements will help us provide you with a faster and more stable experience.

    As always, if you have questions or issues, please contact us at support@shipup.co.
    Thanks, The Shipup team

DPD France event fetching is down
MonitoringPartial outage
  • UpdateUTC

    We are still working closely with the carrier to fix the situation for marketplaces and 3PL clients.
    Other customers can resolve the incident by sending their DPD FR account(s) number(s) to support@shipup.co

  • UpdateUTC

    The new integration is up and running since yesterday evening. Our effort is on contacting and migrating all impacted users.

  • MonitoringUTC

    We implemented a new, more stable integration in cooperation with the carrier.

    We started importing the first events this afternoon and are monitoring the situation.

    ⚠️ the new integration requires extra information from Shipup users. As such it is only operational for merchants who provided it for the moment.

  • UpdateUTC

    We are continuing to work on a fix for this incident and moving forward with an alternative integration with the carrier.

    As part of that, we are actively reaching out to merchants to collect all the necessary information.

  • IdentifiedUTC

    We identified a long term solution with the carrier and are in communication with them to identify a short-term mitigation in the meantime.

  • InvestigatingUTC

    We currently cannot fetch any events from Carrier DPD France.

    We are in touch with the carrier and investigating the incident.

Instability on Mondial Relay Claims Management
IdentifiedPartial outage
  • UpdateUTC

    We are continuing to work on a fix for this incident.

  • IdentifiedUTC

    We are continuing to work on a fix for this incident.

    The impact is now updated to:

    • all Mondial Relay claims are out of sync since the beginning of the incident

    • Mondial Relay claim creation is down

  • InvestigatingUTC

    We are seeing instability on the authentication process to Mondial Relay Claims.

    As a result, the majority of Mondial Relay claims are out of sync since 8:30am today.

    Mondial Relay Claim creation is also unstable.

    We are currently investigating this incident.

Jan 2026

JAN31
Scheduled Change: Zendesk Authentication Migration to OAuth
CompletedMaintenance1 hour
  • CompletedJanuary 31, 2026 at 9:00 AMUTC
    Maintenance has completed successfully
  • In progressJanuary 31, 2026 at 8:00 AMUTC
    Maintenance is now in progress
  • PlannedJanuary 31, 2026 at 8:00 AMUTC

    Category: Maintenance / Security Compliance

    Impact: Action required

    Components: Shipup × Zendesk Support App, Shipup × Zendesk API Integration

    Summary

    Zendesk is deprecating legacy private key authentication for third-party integrations.

    To remain compliant and secure, both of Shipup’s integrations with Zendesk will transition to OAuth authentication in January.

    All existing Zendesk connections must be re-authenticated before January 31, 2026.

    Timeline

    Phase

    Date

    Details

    Release of OAuth flow

    Early January 2026

    New authentication method becomes available

    Deadline for merchants

    January 31, 2026

    Last day to re-authenticate integrations

    Deactivation

    February 1, 2026

    Legacy authentication fully disabled


    Impact

    • All merchants using a Zendesk integration are affected:

      • Shipup Support App

      • Shipup API Integration

    • Current connections will continue to operate until the deadline.

    • After February 1, any non-migrated connection will stop functioning, impacting:

      • The ability to create Zendesk tickets from Shipup

      • The ability to view Shipup tracking information within Zendesk


    Required action

    No action required yet.

    Starting in January:

    • Support App users: reinstall the app via the Zendesk Marketplace and authorize using OAuth.

    • API Integration users: re-connect via Shipup Back Office using the “Authenticate with Zendesk” button.

    You will only need to complete this once per integration.

    Next steps

    We will publish:

    • Step-by-step migration guide

    • Screenshots / flow details

    • Reminder notifications before deadline

    Another update will be posted here when the new OAuth connection is live.

    Notes

    • We are making this change in compliance with Zendesk security policies.

    • OAuth improves security and compliance across the integration layer.

Issue ingesting data from integrations and Whatsapp notifications
ResolvedPartial outage1 hour 32 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    We fixed the issue and are now synchronizing the data again

Issues with email delivering
ResolvedMajor outage19 hours 25 minutes
  • ResolvedUTC

    This incident has been resolved.

    Our email delivery capacities have been restored, and all the emails waiting to be sent are being dispatched.

  • IdentifiedUTC

    We are experiencing some delays with email delivery. The issue is already identified and fixed, we are waiting for a resolution from our Email Delivery service.

Issues with email delivery
ResolvedMajor outage19 hours 14 minutes
  • ResolvedUTC

    This incident has been resolved
    - email sending capabilities are fully restored
    - all emails that failed to be sent are caught up on

  • InvestigatingUTC

    We are investigating an issue with email delivery, resulting in email notifications not being sent.

Dec 2025

Notifications being sent more than once
ResolvedPartial outage51 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • IdentifiedUTC

    We've detected that some notifications were being sent more than once. We have linked this to a faulty deployment, which was reverted.

Upstream Cloudflare outage impacting SSO login
ResolvedPartial outage34 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    An upstream fix appears to have fully resolved the situation. We are continuing to monitor.

  • IdentifiedUTC

    We've identified that an upstream Cloudflare outage was impacting user's ability to log in using SSO. We are monitoring the outage.

Instabilities of Order creation via API
ResolvedDegraded performance20 hours 10 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • IdentifiedUTC
    We are continuing to work on a fix for this incident.
  • InvestigatingUTC
    We are currently investigating this incident.
Error in importing some carrier events
ResolvedMajor outage23 hours 31 minutes
  • ResolvedUTC

    This incident has been resolved. All events impacted by the incident were imported.

  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • InvestigatingUTC

    We are currently investigating this incident.

    Impacted carriers:

    • Colissimo

    • Mondial Relay

    • DPD FR

    • and other smaller carriers

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