Scheduled for February 02, 2025 at 7:00 AM – 10:00 AM
Affects
API
Under maintenance from 7:00 AM to 10:00 AM
Orders / Trackers
Under maintenance from 7:00 AM to 10:00 AM
Webhooks
Under maintenance from 7:00 AM to 10:00 AM
Webhook sending
Under maintenance from 7:00 AM to 10:00 AM
Updates
Completed
February 02, 2025 at 10:00 AM
Completed
February 02, 2025 at 10:00 AM
The scheduled maintenance has been completed.
In progress
February 02, 2025 at 7:00 AM
In progress
February 02, 2025 at 7:00 AM
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Update
February 02, 2025 at 6:00 AM
Planned
February 02, 2025 at 6:00 AM
Maintenance will begin as scheduled in 60 minutes.
Planned
January 24, 2025 at 4:09 PM
Planned
January 24, 2025 at 4:09 PM
We anticipate an evolution of our database requiring a temporary shutdown of the platform, on Sunday, February 2nd, which should take approximately one to three hours.
This maintenance has been scheduled during a window corresponding to reduced activity on our platform and its users.
This maintenance will have the effect of increasing the performance of our application in order to offer a better service to our customers.
All the following services will be impacted :
- API:
* POST Orders / Trackers
* POST Delivery Date Estimation (Smart Delivery Estimates + ShipupETA library)
* GET Orders / Trackers
- Access to the Shipup back-office
- Chrome extension
- Webhooks
- Retrieving of events from the carriers
- Sending of notifications
- Order-fetching integrations (Magento, Shopify, Prestashop)
- Third-party integrations (Zendesk, Gorgias, Klaviyo)
- Retrieving Feedback from customers
- Package reports
- Tracking page access by end users
We appreciate your patience and your understanding. As always, if you have questions or issues, please contact us at support@shipup.co
