Shipup - API slowness and intermittent timeouts – Incident details

Experiencing minor outage

Show current status

API slowness and intermittent timeouts

MonitoringDegraded performance

Affected

  • MonitoringUTC

    We implemented a fix and are currently monitoring the result.

  • InvestigatingUTC

    We’re investigating an issue causing slow responses and intermittent timeouts on some API requests, including order retrieval. Customers may also experience general slow loading in the dashboard. Our team is working to restore normal performance, and we’ll share updates as we learn more.