Shipup - Zendesk integration is broken – Incident details

Experiencing minor outage

Zendesk integration is broken

Monitoring
Major outage
Started about 2 months ago

Affected

Notifications

Major outage from 12:00 PM to 8:02 AM, Partial outage from 8:02 AM to 12:00 AM

Zendesk

Major outage from 12:00 PM to 8:02 AM, Partial outage from 8:02 AM to 12:00 AM

Updates
  • Monitoring
    UTC
    Monitoring

    We have communicated the recommended next steps to all affected clients through in-app banners and are actively monitoring their progress.

    We have also implemented additional safeguards to help prevent similar issues from occurring again.

  • Identified
    UTC
    Identified

    We've had a major issue as part of Zendesk's ongoing efforts to migrate from API Key usage to OAuth. On September 2nd, an incident caused us to lose all valid OAuth tokens. We will contact with necessary actions to restore the integration