Shipup - Issues with SSO authentication to Shipup back-office – Incident details

All systems operational

Issues with SSO authentication to Shipup back-office

Resolved
Partial outage 30 %
Started 2 months agoLasted 13 days

Affected

Web clients

Partial outage from 9:00 AM to 7:00 AM, Operational from 7:00 AM to 5:04 PM

Retailer Back-Office

Partial outage from 9:00 AM to 7:00 AM, Operational from 7:00 AM to 5:04 PM

Chrome extension

Partial outage from 9:00 AM to 7:00 AM, Operational from 7:00 AM to 5:04 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    We have started to get positive reports from some of the SSO users who previously suffered from the incident.

  • Monitoring
    Monitoring

    We rolled back the new feature and are currently monitoring the result.

  • Identified
    Identified

    We have identified a possible feature deployment that caused the issue.

  • Investigating
    Investigating

    Some customers who are using SSO authentication reported failures to log in. We are investigating the issue.