Shipup - Notice history

All systems operational

Reporting - Operational

100% - uptime
Jun 2021 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2021
Jul 2021
Aug 2021

Notice history

Aug 2021

No notices reported this month

Jul 2021

Increased API response time
  • Resolved
    Resolved

    Our API response times increased for a period of 3 hours, starting Monday, July 26th at 9 PM. A few API requests timed out during this period. The issue was identified and resolved.

DB issue - Spike of latency
  • Resolved
    Resolved

    After isolating some part of the applications, the number of spikes have slowly decreased and it was eventually resolved. We will still continue to investigate to understand what causes the issue initially.

  • Update
    Update

    This issue is still under investigation. The spike occurs every 30 minutes to 1 hour and cause our database to be inaccessible for a few seconds. The application is not impacted between spikes.

  • Investigating
    Investigating

    We are currently facing issues with spike of latency in our database connections. This may lead to a partial outage in most parts of the Shipup application

Database maintenance
  • Completed
    July 04, 2021 at 8:05 PM
    Completed
    July 04, 2021 at 8:05 PM

    The scheduled maintenance has been completed.

  • In progress
    July 04, 2021 at 8:00 PM
    In progress
    July 04, 2021 at 8:00 PM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    July 04, 2021 at 7:00 PM
    Planned
    July 04, 2021 at 7:00 PM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    June 29, 2021 at 8:00 PM
    Planned
    June 29, 2021 at 8:00 PM

    Hello, We want to make you aware that on Sunday, July 04th at 20:00 UTC, there will be a scheduled downtime for approximately 5 minutes. We will be using this time to perform routine maintenance on our database. ----------------- This operation will impact the following services. They will be unavailable for the duration of the maintenance window: - API: * GET Orders / Trackers * POST Orders / Trackers - Webhooks - Order-fetching integrations (Magento, Shopify, Prestashop) - Access to the Shipup back-office Once the maintenance is over, all services will become available again. If you send orders and trackers to Shipup using our REST API, please make sure you have a retry mechanism in place to retry the API calls that would be performed during this maintenance (they will fail with an HTTP status 503 during this time). -------------- These services will keep running as usual: - API * POST Delivery Date Estimation (Smart Delivery Estimates + ShipupETA library) - Sending notifications to end-consumers - Tracking pages - Displaying order informations in 3rd party apps (Zendesk, Gorgias) ---------------------- We appreciate your patience and your understanding. As always, if you have questions or issues, please contact us at success@shipup.co. Thanks, The Shipup team

Jun 2021

Database maintenance
  • Completed
    June 27, 2021 at 6:57 PM
    Completed
    June 27, 2021 at 6:57 PM

    The scheduled maintenance has been completed.

  • In progress
    June 27, 2021 at 6:53 PM
    In progress
    June 27, 2021 at 6:53 PM

    Verification is currently underway for the maintenance items.

  • Planned
    June 27, 2021 at 6:00 PM
    Planned
    June 27, 2021 at 6:00 PM

    Hello, We want to make you aware that on Sunday, June 27th at 18:00 UTC, there will be a scheduled downtime for approximately 1 hour. We will be using this time to perform routine maintenance on our database. ----------------- This operation will impact the following services. They will be unavailable for the duration of the maintenance window: - API: * GET Orders / Trackers * POST Orders / Trackers - Webhooks - Order-fetching integrations (Magento, Shopify, Prestashop) - Access to the Shipup back-office Once the maintenance is over, all services will become available again. If you send orders and trackers to Shipup using our REST API, please make sure you have a retry mechanism in place to retry the API calls that would be performed during this maintenance (they will fail with an HTTP status 503 during this time). -------------- These services will keep running as usual: - API * POST Delivery Date Estimation (Smart Delivery Estimates + ShipupETA library) - Sending notifications to end-consumers - Tracking pages - Displaying order informations in 3rd party apps (Zendesk, Gorgias) ---------------------- We appreciate your patience and your understanding. As always, if you have questions or issues, please contact us at success@shipup.co. Thanks, The Shipup team

  • In progress
    June 27, 2021 at 6:00 PM
    In progress
    June 27, 2021 at 6:00 PM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Planned
    June 27, 2021 at 5:00 PM
    Planned
    June 27, 2021 at 5:00 PM

    Maintenance will begin as scheduled in 60 minutes.

Jun 2021 to Aug 2021

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