Shipup - Database maintenance – Maintenance details

All systems operational

Database maintenance

Completed
Scheduled for April 12, 2026 at 8:00 AM – 12:00 PM

Affects

Notifications

Under maintenance from 8:00 AM to 12:00 PM

Emails

Under maintenance from 8:00 AM to 12:00 PM

SMS

Under maintenance from 8:00 AM to 12:00 PM

Whatsapp

Under maintenance from 8:00 AM to 12:00 PM

Klavyio

Under maintenance from 8:00 AM to 12:00 PM

Customer.IO

Under maintenance from 8:00 AM to 12:00 PM

Updates
  • Completed
    April 12, 2026 at 12:00 PM
    Completed
    April 12, 2026 at 12:00 PM
    Maintenance has completed successfully
  • In progress
    April 12, 2026 at 8:00 AM
    In progress
    April 12, 2026 at 8:00 AM
    Maintenance is now in progress
  • Planned
    April 12, 2026 at 8:00 AM
    Planned
    April 12, 2026 at 8:00 AM

    We will be performing a scheduled maintenance on our database on April 12th, 2026. This maintenance window will begin at 10:00 AM and is expected to last approximately 2 hours.

    This maintenance has been scheduled during a window corresponding to reduced activity on our platform and its users.

    All the following services will be impacted :

    - API:

    * POST Orders / Trackers

    * POST Delivery Date Estimation (Smart Delivery Estimates + ShipupETA library)

    * GET Orders / Trackers

    - Access to the Shipup back-office

    - Chrome extension - Webhooks

    - Retrieving of events from the carriers

    - Sending of notifications

    - Order-fetching integrations (Magento, Shopify, Prestashop)

    - Third-party integrations (Zendesk, Gorgias, Klaviyo)

    - Retrieving Feedback from customers

    - Package reports

    - Tracking page access by end users

    We appreciate your patience and your understanding.

    As always, if you have questions or issues, please contact us at support@shipup.co.