Shipup - Issues with SSO authentication to Shipup back-office – Incident details

Experiencing minor outage

Show current status

Issues with SSO authentication to Shipup back-office

ResolvedPartial outage 30%320 hours 4 minutes

Affected

Web clients

Partial outage from 9:00 AM to 7:00 AM, Operational from 7:00 AM to 5:04 PM

Retailer Back-Office

Partial outage from 9:00 AM to 7:00 AM, Operational from 7:00 AM to 5:04 PM

Chrome extension

Partial outage from 9:00 AM to 7:00 AM, Operational from 7:00 AM to 5:04 PM

  • ResolvedUTC
    This incident has been resolved.
  • UpdateUTC

    We have started to get positive reports from some of the SSO users who previously suffered from the incident.

  • MonitoringUTC

    We rolled back the new feature and are currently monitoring the result.

  • IdentifiedUTC

    We have identified a possible feature deployment that caused the issue.

  • InvestigatingUTC

    Some customers who are using SSO authentication reported failures to log in. We are investigating the issue.