Shipup - Issue with ingesting some orders – Incident details

Experiencing minor outage

Show current status

Issue with ingesting some orders

ResolvedPartial outage 20%19 hours 53 minutes

Affected

API

Partial outage from 12:00 PM to 7:53 AM

Orders / Trackers

Partial outage from 12:00 PM to 7:53 AM

  • ResolvedUTC
    This incident has been resolved.
  • IdentifiedUTC

    After investigation, we assume it is linked to the geocoding system we are using. We are continuing the investigation.

    We already deployed a temporary fix that allows us to properly ingest orders that are not subject to the geocoding issue.

  • InvestigatingUTC

    We are experiencing issues with the order ingestion system. Some orders were not imported into Shipup from different apps (including FTP, Mirakl, Prestashop, etc.).