Shipup - Chronopost Claims and Pickup Points are out of sync – Incident details

Experiencing minor outage

Chronopost Claims and Pickup Points are out of sync

Resolved
Partial outage
Started 12 months agoLasted 4 days

Affected

Tracking Fetching system health

Partial outage from 8:00 AM to 1:20 PM, Operational from 1:20 PM to 5:00 PM

Carrier APIs

Partial outage from 8:00 AM to 1:20 PM, Operational from 1:20 PM to 5:00 PM

Claims

Partial outage from 8:00 AM to 4:43 PM, Operational from 4:43 PM to 5:00 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    We implemented a fix to synchronize Chronopost Pickup Points and are currently monitoring the result.

  • Update
    UTC
    Update
    We are continuing to work on a fix for this incident.
  • Update
    UTC
    Update
    We have restored our integration with Claims for Chronopost. We continue to work on a fix for Pickup Points for Chronopost. Next update will come tomorrow, August 7 before 12pm.
  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.