Shipup - Issues with Reports – Incident details

All systems operational

Issues with Reports

Resolved
Partial outage 30 %
Started 3 months agoLasted 3 days

Affected

Reporting

Partial outage from 7:54 AM to 1:43 PM, Operational from 1:43 PM to 6:15 PM, Partial outage from 6:15 PM to 2:27 PM

Updates
  • Resolved
    Resolved

    This incident has been resolved.

    We will contact you if there are any erroneous reports that may have made it your way in the past days.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Update
    Update
    We are continuing to work on a fix for this incident. We have identified periodic reports older than 6 months that are getting sent every hour with data that goes back far in time. We have remediated the repeated sending and are now working on a patch to give an end to this issue early next week. Missed and/or erroneous reports will be caught up as soon as the fix is deployed. All other reports (incidents reports, one-time reports and periodic reports created in the last 6 months) are working as expected.
  • Identified
    Identified

    We have caught up with unsent reports. You may find that duplicate reports have made it your way in the last couple days. We are continuing to work on a fix.

  • Investigating
    Investigating

    We are currently investigating a partial outage of our reporting feature.