Shipup - DB issue - Spike of latency – Incident details

Experiencing minor outage

Show current status

DB issue - Spike of latency

ResolvedDegraded performance4 hours 18 minutes

Affected

API

Degraded performance from 8:24 AM to 12:42 PM

Orders / Trackers

Degraded performance from 8:24 AM to 12:42 PM

Webhooks

Degraded performance from 8:24 AM to 12:42 PM

Webhook sending

Degraded performance from 8:24 AM to 12:42 PM

  • ResolvedUTC

    After isolating some part of the applications, the number of spikes have slowly decreased and it was eventually resolved. We will still continue to investigate to understand what causes the issue initially.

  • UpdateUTC

    This issue is still under investigation. The spike occurs every 30 minutes to 1 hour and cause our database to be inaccessible for a few seconds. The application is not impacted between spikes.

  • InvestigatingUTC

    We are currently facing issues with spike of latency in our database connections. This may lead to a partial outage in most parts of the Shipup application