Shipup - Notice history

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Reporting - Operational

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Jul 1912 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 1912
Aug 1912
Sep 1912

Notice history

Sep 2025

We are experiencing some platform instabilities
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    We are continuing to work on a fix for this incident, things are back to normal in the meantime.

  • Investigating
    Investigating
    We are currently investigating this incident.
We are experiencing issues with our primary database
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    We are currently investigating this incident, we restarted the database and are waiting for it to resume normal operations.

Aug 2025

Elevated latency with Shipup application and API
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    Latency is going back to normal, we are currently monitoring the result.
  • Investigating
    Investigating
    We are currently investigating this incident.
Issue with ingesting some orders
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    After investigation, we assume it is linked to the geocoding system we are using. We are continuing the investigation.

    We already deployed a temporary fix that allows us to properly ingest orders that are not subject to the geocoding issue.

  • Investigating
    Investigating

    We are experiencing issues with the order ingestion system. Some orders were not imported into Shipup from different apps (including FTP, Mirakl, Prestashop, etc.).

Chronopost Claims and Pickup Points are out of sync
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We implemented a fix to synchronize Chronopost Pickup Points and are currently monitoring the result.

  • Update
    Update
    We are continuing to work on a fix for this incident.
  • Update
    Update
    We have restored our integration with Claims for Chronopost. We continue to work on a fix for Pickup Points for Chronopost. Next update will come tomorrow, August 7 before 12pm.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating
    We are currently investigating this incident.
Issues with Reports
  • Resolved
    Resolved

    This incident has been resolved.

    We will contact you if there are any erroneous reports that may have made it your way in the past days.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Update
    Update
    We are continuing to work on a fix for this incident. We have identified periodic reports older than 6 months that are getting sent every hour with data that goes back far in time. We have remediated the repeated sending and are now working on a patch to give an end to this issue early next week. Missed and/or erroneous reports will be caught up as soon as the fix is deployed. All other reports (incidents reports, one-time reports and periodic reports created in the last 6 months) are working as expected.
  • Identified
    Identified

    We have caught up with unsent reports. You may find that duplicate reports have made it your way in the last couple days. We are continuing to work on a fix.

  • Investigating
    Investigating

    We are currently investigating a partial outage of our reporting feature.

Jul 2025

Feedback pages unavailable
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
Tracking pages unavailable
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
Issues with Periodic Reports
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    We are currently investigating a high rate of periodic reports that fail to be sent.

Jul 2025 to Sep 2025

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