Shipup - Zendesk integration is broken – Incident details

Experiencing minor outage

Zendesk integration is broken

Identified
Major outage
Started 3 days ago

Affected

Notifications

Major outage from 12:00 PM to 12:00 AM

Zendesk

Major outage from 12:00 PM to 12:00 AM

Updates
  • Identified
    UTC
    Identified

    We've had a major issue as part of Zendesk's ongoing efforts to migrate from API Key usage to OAuth. On September 2nd, an incident caused us to lose all valid OAuth tokens. We will contact with necessary actions to restore the integration