Shipup - Instability on Mondial Relay Claims Management – Incident details

Claims experiencing partial outage

Instability on Mondial Relay Claims Management

Investigating
Partial outage 50 %
Started about 22 hours ago

Affected

Claims

Partial outage from 7:30 AM to 12:00 AM

Updates
  • Investigating
    Investigating

    We are seeing instability on the authentication process to Mondial Relay Claims.

    As a result, the majority of Mondial Relay claims are out of sync since 8:30am today.

    Mondial Relay Claim creation is also unstable.

    We are currently investigating this incident.