Shipup - We are experiencing issues with our primary database – Incident details

All systems operational

We are experiencing issues with our primary database

Resolved
Major outage
Started 10 days agoLasted 21 minutes

Affected

Notifications

Major outage from 4:12 PM to 4:20 PM, Operational from 4:20 PM to 4:32 PM

Emails

Major outage from 4:12 PM to 4:20 PM, Operational from 4:20 PM to 4:32 PM

SMS

Major outage from 4:12 PM to 4:20 PM, Operational from 4:20 PM to 4:32 PM

Whatsapp

Major outage from 4:12 PM to 4:20 PM, Operational from 4:20 PM to 4:32 PM

Klavyio

Major outage from 4:12 PM to 4:20 PM, Operational from 4:20 PM to 4:32 PM

Customer.IO

Major outage from 4:12 PM to 4:20 PM, Operational from 4:20 PM to 4:32 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    We are currently investigating this incident, we restarted the database and are waiting for it to resume normal operations.