Shipup - Shipup Scheduled Maintenance - Database upgrade – Maintenance details

All systems operational

Shipup Scheduled Maintenance - Database upgrade

Completed
Scheduled for November 19, 2023 at 9:30 PM – 9:48 PM

Affects

API

Under maintenance from 9:30 PM to 9:48 PM

Orders / Trackers

Under maintenance from 9:30 PM to 9:48 PM

Updates
  • Completed
    November 19, 2023 at 9:48 PM
    Completed
    November 19, 2023 at 9:48 PM

    The scheduled maintenance has been completed.

  • In progress
    November 19, 2023 at 9:31 PM
    In progress
    November 19, 2023 at 9:31 PM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    November 19, 2023 at 8:30 PM
    Planned
    November 19, 2023 at 8:30 PM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    November 15, 2023 at 5:42 PM
    Planned
    November 15, 2023 at 5:42 PM

    Hello, We want to make you aware of a scheduled maintenance for approximately 15 minutes on Sunday 19/11/2023 at 21h30 UTC time. Even if the window is 15 minutes, the actual maintenance will probable be more around 5 minutes. We will be using this time to upgrade our database to a bigger instance. ----------------- This operation will impact those services that won't be available: - API: * GET Orders / Trackers * POST Orders / Trackers - Access to the Shipup back-office - Chrome extension - Retrieving Feedback from customers -------------- These services will keep running as usual: - API: * POST Delivery Date Estimation (Smart Delivery Estimates + ShipupETA library) - Tracking page access by end users -------------- These services will keep be paused during the maintenance and restart without impact after the maintenance: - Webhooks - Retrieving of events from the carriers - Sending of notifications - Order-fetching integrations (Magento, Shopify, Prestashop) - Third-party integrations (Zendesk, Gorgias, Klaviyo) ---------------------- We appreciate your patience and your understanding. As always, if you have questions or issues, please contact us at success@shipup.co. Thanks, The Shipup team