Scheduled for November 19, 2023 at 9:30 PM – 9:48 PM
Affects
API
Under maintenance from 9:30 PM to 9:48 PM
Orders / Trackers
Under maintenance from 9:30 PM to 9:48 PM
Updates
Completed
November 19, 2023 at 9:48 PM
Completed
November 19, 2023 at 9:48 PM
The scheduled maintenance has been completed.
In progress
November 19, 2023 at 9:31 PM
In progress
November 19, 2023 at 9:31 PM
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Update
November 19, 2023 at 8:30 PM
Planned
November 19, 2023 at 8:30 PM
Maintenance will begin as scheduled in 60 minutes.
Planned
November 15, 2023 at 5:42 PM
Planned
November 15, 2023 at 5:42 PM
Hello,
We want to make you aware of a scheduled maintenance for approximately 15 minutes on Sunday 19/11/2023 at 21h30 UTC time. Even if the window is 15 minutes, the actual maintenance will probable be more around 5 minutes.
We will be using this time to upgrade our database to a bigger instance.
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This operation will impact those services that won't be available:
- API:
* GET Orders / Trackers
* POST Orders / Trackers
- Access to the Shipup back-office
- Chrome extension
- Retrieving Feedback from customers
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These services will keep running as usual:
- API:
* POST Delivery Date Estimation (Smart Delivery Estimates + ShipupETA library)
- Tracking page access by end users
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These services will keep be paused during the maintenance and restart without impact after the maintenance:
- Webhooks
- Retrieving of events from the carriers
- Sending of notifications
- Order-fetching integrations (Magento, Shopify, Prestashop)
- Third-party integrations (Zendesk, Gorgias, Klaviyo)
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We appreciate your patience and your understanding. As always, if you have questions or issues, please contact us at success@shipup.co.
Thanks,
The Shipup team
